Product Warranty & Coating Warranty

We warrant the shutter profile components in the product known as UltraWood which is distributed by Border Blinds Shutters & Awnings (“the Distributor”). This product comprises of Basswood profiles (blades and frames) is warranted for a period of 5 years from the date of installation of the shutters against decomposition provided that the product is installed internally (“the Product Warranty”).

A separate warranty is given by the Distributor for a period of 3 years for the coating on the product if the product is sold by the Distributor (“the Coating Warranty”). The Coating Warranty is a warranty that the coating shall not have an imperfection visible to the naked eye in sunlight at a distance of 1.5 metres (other than minor colour variations which may occur between samples supplied). No warranty is given as to the installation or the manner of application or fixing.

All hardware that is supplied with the shutters (ie. hinges, tracking, catches & locks) and installation is warranted for 1 year.

The Product Warranty, Coating Warranty, and Hardware Warranty are together referred to as the Warranties.

The Warranties apply only when the shutters are installed internally in accordance with the Distributor’s instructions and are used for the intended purposes for which the shutters have been manufactured.

The Warranties are not transferable and are only available to the customer to whom the invoice is addressed.

Light Gaps in Plantation Shutters

There is a tolerance in manufacturing shutters that allows for small variations in light gaps between plantation shutter blades.

This means the light gaps are not to be inspected when the blades are fully closed (closed tight) but rather, with a 4-6mm separation between the blades.

Plantation shutters are not designed to, and should never be sold as a complete blockout product. Therefore, they should not be judged as such.

Warranty Commencement Condition

The Warranties shall be valid once the installer has provided to the customer a warranty certificate signed by the installer as issued by Border Blinds Shutters & Awnings with the product and the relevant part of the warranty certificate has been returned by the customer to Border Blinds Shutters & Awnings together with a copy of the invoice issued by the installer to the customer together with a copy of the receipt issued by the installer evidencing payment to the installer. The warranty certificate must be returned to the Distributor no later than 21 days after the completion of the installation of the shutters for the customer to be entitled to these warranties.

Warranty Exclusion

The Product Warranty and the Coating Warranty do not cover:

• Defects due to any contamination or pollution due to surface dirt or staining.
• Water Damage of any kind.
• Any unreasonable or unusual use of a failure to carry out normal maintenance and cleaning.
• Any damage caused by damage to the building or other events or other acts of God, accidents or intentional damage.
• Any modification or repair to a shutter panel or frame by a person other than an authorized installer.
• Use of silicon based sprays or abrasive cleaning agents on the product.

Making a Claim

In the event that a customer wishes to make a claim with respect to either warranty, the customer must notify the Distributor in writing within a period of one calendar month of first detecting the defect.

The notice to the Distributor must include:

• The name and address of the customer and place of installation of the shutter panels and frames.
• The date of installation of the product.
• A brief description of the defect for which the warranty claim is being made.
• Details of the warranty certificate returned to the Distributor at the time of installation.

Upon receipt of this information, the Distributor will cause the product to be inspected and a determination made as to whether the warranty covers the defect advised by the customer.

Costs in Making a Claim

The consumer may be required to pay the cost of any travelling time to inspect the shutter panels and frames, freight or handling costs, any removal and installation costs after the first year.

Distributor’s Obligations Under the Warranty

The liability of the Distributor shall be limited, at the option of the Distributor, to one or more of the following:

1. The replacement of the product or the supply or equivalent product.
2. The repair of the product.
3. The payment of the cost of replacing the product or the acquiring equivalent product: or
4. The payment of the cost of having the product repaired.
5. A refund to the customer of the cost paid by the customer for the product.